Service Request Form


Refrigerator Tips

  1. If your refrigerator isn’t cooling properly you could try checking the condenser coils. There are condenser coils on the rear of the fridge, make sure the fridge is several inches from the wall and that nothing is on top at the rear, blocking the heat from coming off the coils. If the condenser coils are under the fridge make sure they are cleaned out every 6 months or so.
  2. If you are having problems with your ice maker, the water inlet tube may be filled with ice. If it is, simply thaw the water tube with a hair dryer to remove the blockage. Be careful to not melt any plastic parts with the blow dryer.
  3. If you have water leaking both inside the unit and spilling out onto floor. A clogged evaporation drain line is very common on frost free refrigerators. The drain line is typically strapped to the rear of the refrigerator where it empties into a drain pan on the bottom and connects to a drain outlet near the top. Simply disconnect and clean the hose.

Washing Machine Tips

  1. Clean your washer hose screens at least once a year. A clogged screen will slow down your water flow and cause long cycles while you wait for it to fill.
  2. Replace rubber fill hoses with stainless steel braided fill hoses. These will pay for themselves the first time your hose does not burst!
  3. Because your washing machine is so heavy, when it’s not level, it can vibrate strongly during the spin cycle. If your washing machine is not perfectly level–with all four legs touching the floor–it can bang and rock back and forth, and even begin to “walk” across the room. This isn’t good for the machine and may damage anything near the machine.
  4. If the machine is a front loader or a high efficiency model you should probably be using HE a powder detergent to maximize the washer’s effectiveness. Also leave the door open when not in use as this will extend the life of your machine & help with odours.
  5. For best laundering results, be sure to add detergent to the washer before you add the clothes.
  6. The amount of suds in the washer is no indication of the detergent’s cleaning power. In fact, some of today’s detergents are formulated to create fewer suds.
  7. Washers which move the water through the clothes instead of the clothes through the water, provide thorough cleaning with less wear and tear on clothes.
  8. Try using a laundry bag stop those little articles of clothing from getting caught in the pump. Just throw these types of clothes into the laundry bag & zip it closed.

Dryer Tips

  1. If your clothes aren’t drying properly, check the vent hose at the back of the machine for possible kinks that will restrict the flow of air out of the machine. If problem is during the springtime, check the outside of the house for possible birds’ nest interfering with the air flow at the vent exit.
  2. Your dryer vent pipe should be made of aluminum. The white vinyl duct that was common several years ago no longer meets most building codes, because if your dryer ignites it, a fire may start in your home.
  3. Check and clean the lint filter after every drying cycle. If the lint filter has any rips or tears, replace it. If the filter gets clogged by fabric softener residue or any other residue, you can easily clean it with a soft-bristle brush and a little detergent. The lost airflow can increase drying time and in severe cases even present a fire hazard. The dryer is one of the most expensive home appliances to operate. Removing lint will reduce drying time and save you money!
  4. It is not recommended to vent dryers to an indoor space. The combination of moisture and heat can produce harmful mold, damage to walls and ceilings, and is generally unhealthy. Indoor vent kits should only be considered as a last resort, and only used in a well-ventilated area.
  5. In brief, the maximum length of venting permitted is 25 ft. This maximum length should be reduced by 2.5 ft for each 45-degree bend and 5 ft. for each 90-degree bend. The duct should be a minimum nominal size of 4 inches in diameter and shall have a smooth interior finish.

Dishwasher Tips

  1. If your dishes aren’t getting clean enough try adjusting the thermostat. Make sure the water is hot enough. It should be at least 140 degrees, which is hot enough to burn you – VERY HOT! If it is not hot enough, turn the hot water heater thermostat up to a higher setting. Water temperature is a key element in achieving clean dishes. A dishwasher’s heating element is not designed to heat the water that enters it. Rather, the heating element is designed to maintain the heat of the water that enters the dishwasher. It’s a good idea to run the hot water in your sink for a couple of minutes before you run the dishwasher. Just to make sure the water is nice and hot before it enters the dishwasher. If the water is unable to stay hot, it can adversely affect your dishwasher’s cleaning ability.
  2. It is quite common for a dishwasher to not drain because either the drain hose or the air gap (if the unit has one) is clogged up. Drain hose clogs commonly occur where the hose is attached to the main household drain line, or where the hose connects with the garbage disposer. Try removing the drain hose to unclog any debris.
  3. If your dishwasher has a suds overflow, it’s usually due to the wrong type of powder or liquid detergent in dishwasher. Dishwashers are designed to use low sudsing detergents. Add a few ounces of cooking oil to get rid of the suds. Let the machine wash for a couple of minutes then advance to drain.
  4. If the plastic coating wears off of the tines of the dish racks in your dishwasher, they may corrode and rust. Repair kits are available for those tines in Light Blue, Gray, and White. Repairing the rack will save the high cost of rack replacement.
  5. Your dishwasher has a lower spray arm. It may also have an upper spray arm at the top of the dishwasher. These spray arms are designed to shoot high pressure, high temperature water at your dishes. It is possible that the holes of the spray arms, where the water comes out, are blocked with debris, affecting wash quality. You should inspect your dishwasher’s spray arms regularly. Clean out the spray arms as need be.
  6. There is a filter in your dishwasher. Its function is to keep large particles of food and foreign objects away from the pump. Many of the newly-manufactured dishwashers have self-cleaning filters, and routine cleaning isn’t a concern. However, some other dishwashers need to have the filter removed and cleaned regularly. If the filter or grate is clogged or blocked with debris, it may interfere with the normal functioning of your dishwasher. Consult your owner’s manual for specific directions for removing your dishwasher’s filter and cleaning it.

Stove/Oven Tips

  1. If your oven is not heating, make sure the clock is set on the manual cycle and not the automatic time bake cycle. Also check or replace both 30 amp fuses on your stove.
  2. If nothing works check the circuit breaker at the main electrical box. Has it tripped? If the circuit breaker has tripped, reset the circuit breaker by shutting it off and then turning it on again.
  3. You can clean any porcelain cooktop with a non-abrasive cleanser. Note: Don’t pour the cleanser directly onto the cooktop. Instead, put some cleaner on a soft, damp rag, and then wipe the surface.
  4. Most range/oven control panels are glass and/or painted metal. You can safely use non-abrasive cleaners on these surfaces. Note: Never spray cleaners directly onto the control panel. Instead, put some cleaner on a soft, damp rag, and then wipe the surface.
  5. Clean your glass oven windows with any oven glass cleaner. But be careful not to clean glass surfaces that are hot!